Frequently Asked Questions
Here, you'll find quick and easy answers to the most common questions our customers ask. We're dedicated to making your shopping experience as smooth and enjoyable as possible. If you don't see the answer you're looking for, don't worry—our friendly customer service team is always here to help. Just reach out, and we'll be delighted to assist you!
No, our jewelry is made using 316L surgical grade stainless steel. 316L is used in surgical tools and is considered safe for most skin types and WON'T turn your skin green! Because stainless steel has chromium added, it won't oxidize and tarnish like other metals. While everyone's skin is different, brass, copper, and nickel are the most common metals that cause skin reactions and discolorations.
No, we use 18K Gold PVD (Physical Vapor Deposition) coating technology to give our 18K Gold the beautiful sheen you see!
PVD (Physical Vapor Deposition) coating technology is a process that vacuum seals the coating of 18K gold onto the steel. This produces a harder and more corrosion-resistant coating than electroplating. Because these pieces are so durable they are tarnish resistant for years with normal wear! Our PVD coatings have even been shown to surpass 1200 hours of neutral salt spray.
We simply recommend using polishing cloths to restore the shine to your jewelry!
An order confirmation is automatically sent to the email address you provide at checkout. If you do not see your order confirmation, please check your spam folder.
We're a small team working hard to fulfill orders daily. Please allow up to 6 days processing time as we work to fulfill orders. Tracking info will be sent immediately upon being shipped.
After being shipped out, transit time will be approximately 2-3 days.
Tracking information will be provided when your order has been shipped and scanned by the shipping company. Your tracking number is automatically sent to the email address you provide at checkout. If you do not see your tracking information, please check your spam folder. If the tracking number is not there, that means a shipping label has not been created yet.
If its been more than 10 days, please contact us
Yes, we have a 14 day Return Policy. More detail below at our return policy page: Return Policy